Return policy
We at Newbiestore hopes that you as a customer always will be satisfied with what you order, but in case of you having a change of heart we have a 30 day return policy, starting from the day which you received your receipt from us.
HOW TO RETURN AN ITEM ONLINE?
If you send back a product to our online shop, there is no possibility to change to other sizes or items. You may then add a new order. To return unwanted items purchased at newbiestore.com you need to go through these simple steps:
1. See to that the items have their original labels intact, are unused, unwashed and in their original condition. Do not remove hygiene strip on underwear and bathing suits.
2. All goods returned must be packed in a bag or carton. If possible use the original packaging.
3. Sending items is free of charge when using our prepaid return label. If you want to use the pree paid return label you need to log in to Royal mails portal and print it out. If you not want to use the portal you can always go to your local post office and pay for the return yourself. Send your return to:
Newbie Store c/o ILG,
Unit A, Hills Road,
The Birches Industrial Estate,
East Grinstead, RH19 1XZ
4. Do not forget to enclose the filled out return form when returning any items
Please note that it is your responsibility to ensure the parcel is returned to us, we strongly suggest that you obtain proof of postage from the Post Office when you return it.
WHICH ITEMS CAN I RETURN?
Full Priced Items
You can return any full priced items purchased within 30 days for a full refund, starting from the day which you received your receipt from us. This applies to online orders returned to our online team.
All items returned must be unworn and unwashed and still have their original tags.
Sale items
You can return any sale items purchased within 14 days of receiving your delivery for a full refund. This applies to online orders returned to our online team.
All items returned must be unworn and unwashed and still have their original tags.
If you have a faulty item, please contact Customer Service.
HOW MUCH WILL I BE REFUNDED?
You will be refunded the full price that you paid for the items you bought. The refund will be made through the payment option you chose, provided that nothing else is agreed or there is a barrier to such refund. When returning part of order, the delivery cost will not be refunded.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
We try to process returns as quickly as possible and we will notify you by email once your return has been processed. A credit will automatically be applied to your method of payment, within 3-5 working days.
During busy periods this could take up to 14 days from when we receive the goods.
If you think you return has been missed, please contact us.
CAN I RETURN AN ITEM TO ONE OF YOUR STORES?
You can only return items purchased online to store for an EXCHANGE ONLY. Please take your delivery note and receipt with you and our Newbiestore teams will be happy to help you with your exchange. Our Newbiestore teams cannot process a refund against online orders. If you would like a refund, please read the section about “How to return an item online” and get your free return lable here.